ING Australia - Priority Commercial Mortgage Transformation

I led a team of Pega, QA and UX consultants at ING Australia to modernize their Priority Commercial Mortgage application process. The program is part of ING Australia's roadmap for modernizing platforms for origination.

Business Problem Statement: 

The program involves leveraging Pegasystems as a platform of choice for implementing priority commercial mortgage loan origination system. It includes defining the workflows covering Loan Apply process, Processing and Assessing the application and automate offer and fulfilment.

Delivery Methodology

The program was delivered using Agile framework but within a KPI (Key Performance Indicator) model. This allowed for best practices of Agile to be combined with outcomes related to sprint velocity, features developed and automation achieved.

The scope of the program included new to bank application, consumig nextgen application, rule based verification, credit assessment, generating loan offer, capturing settlement, loan account creation, document management and customer creation.

The transformation was planned for new to bank customers and existing to bank customers and included interfaces with NextGen (Lixi gateway), Core database for customer creation, customer data system, DP3 for credit decisioning etc.

To cater for these processes, interfaces were automated with various applications for decisioning, valuation, template based document generation, collateral integration etc.

The program leveraged Devops for release management and QA for automation and manual testing

Tools & Platforms

• Pegasystems

• Integration to NextGen

• Integration to 16 different systems