Santosh Kr
Professional Summary
A seasoned Senior Director with a distinguished career in leading digital and delivery transformations across the Banking, Financial Services, and Insurance sectors.
With a core focus on operational excellence and client relationship management, I have successfully spearheaded large-scale initiatives for global institutions such as CBA, ING Australia, and ANZ.
My leadership is defined by a commitment to the CLIFE principles—Customer Orientation, Leadership, Integrity, Fairness, and Excellence—ensuring strategic alignment and high-value outcomes in complex delivery environments.
Senior Director Experience
As a Senior Director, I lead Delivery for the Banking, Financial Services, Insurance and Superannuation Clients for Virtusa based out of Sydney. In the past I have played Senior Client Services Director roles as well in a Sales capacity.
Some of my key roles in the past 5 years have been as:
- Senior Delivery Director for clients such as TFA, CBA, ING Australia, BoQ and MUFG
- Senior Client Services Directors for clients such as MUFG (Link Group), ING Australia, AEMO, Icare, Cuscal and ANZ Bank
- Transformation and Delivery Director for Programs such as Open Banking at NGMG, IMB and MyState, Priority Commercial Mortgage Origination at ING Australia, Asset Management & Asset Recovery at TFA
Some of the highlights of my career in terms of key Programs of Work and Engagement are listed on this page in no particular order.
Delivery Transformation Experience
Strengths
My professional value is anchored in a set of core strengths that drive strategic outcomes and operational excellence:
Excellent in communication
Great understanding of big picture and end-to-end context
Can lead and collaborate
Excellent stakeholder interaction
Leads by example
Follows principles of CLIFE (Customer Orientation, Leadership, Integrity, Fairness and Excellence).
Awards
Industry Excellence
- Dean's Top 20 – SP Jain Institute of Management and Research, Mumbai.
- PRIMA (Infosys Awards for Excellence) – Finalist in Client Delight Category.
Leadership Recognition
- 10th Young Manager's Competition – Winner.
- Leadership Fuel Line – Global Leader, Tech Mahindra.
Strategic Achievement
- Value Champion – Award for living the values of CLIFE at Infosys.
- League of Outstanding Performers – HCL Australia.
Differentiators
What differentiates me:
- Calmness under pressure
- Ability to connect the dots
- Quiet confidence that allows me to deliver, always.