Work Experience

In a career spanning 24 years, I, Santosh Kumar have grown to be a technology and strategic leader.

Big picture and Excellent stakeholder interaction is what differentiates me while being grounded in people and technology.

I have had varied and diverse experience covering

Technology and Delivery Leadership
Client Services Leadership and
Driving Transformation Programs

I have a Masters in Information Technology and Finance which has helped me leverage in the domains that I have worked on which includes:

Banking and Financial Services
Insurance
Superannuation

A desire for constant learning and upgrading myself has helped me keep relevant with certifications such as

RG146 Certifications on Finance and Superannuation
INS certifications on Insurance domain
AI Applications for Growth
Learning Pega Delivery Leader Module from Pegasystems

My career has led me to work

across European, American and Australian customers
across Banking and Financial Services, Insurance and Superannuation customers.
end 2 end covering Core Systems, upstream and downstream integration including interfacing and reporting databases and systems
across transformation programs in Pega workflow, Adobe Experience Manager, Open Banking, Core Banking, Oracle Financials, Data warehouse and reporting
in both waterfall and agile method of working
and grow as an Executive capable of taking on newer challenges

As a Senior Director, I lead Delivery for the Banking, Financial Services, Insurance and Superannuation Clients for Virtusa based out of Sydney. In the past I have played Senior Client Services Director roles as well in a Sales capacity.

Some of my key roles in the past 5 years have been as:

Senior Delivery Director for clients such as TFA, CBA, ING Australia, BoQ and MUFG
Senior Client Services Directors for clients such as MUFG Link Group), ING Australia, AEMO, Icare, Cuscal and ANZ Bank
Transformation and Delivery Director for Programs such as Open Banking at NGMG, IMB and MyState, Priority Commercial Mortgage Origination at ING Australia, Asset Management & Asset Recovery at TFA

Some of the highlights of my career in terms of key Programs of Work and Engagement are listed on this page in no particular order.

Toyota Finance Australia - Asset Management/Asset Recovery

I am leading a team of 30 consultants at Toyota Finance Australia focussed on delivery cutting across Workflow using Pegasystems, Digital using Adobe Experience Manager and covering elements of Devops and Intelligent Automation.

Business Problem Statement:

For one of the programs of work, we are helping client model the Asset Management and Asset Recovery process covering features such as Asset Sale, Write Off, Initiation of Recovery, Settlement & Debt Waiver , Payment Arrangement etc.

Toyota Finance Australia - Leveraging Adobe Experience Manager for Content Management

As part of the Client Engagement, my team is also involved in using AEM as the single content management solution for digital websites. The operating model consisted of platform teams, in-life self service portals and portals for fleet management.

Excellent in communication
Great understanding of big picture and end 2 end context
Can lead and collaborate
Excellent stakeholder interaction
Leads by example
Follows principles of CLIFE (Customer Orientation, Leadership, Integrity, Fairness and Excellence.

ING Australia - Priority Commercial Mortgage Transformation

I led a team of Pega, QA and UX consultants at ING Australia to modernize their Priority Commercial Mortgage application process. The program is part of ING Australia's roadmap for modernizing platforms for origination.

Business Problem Statement:

The program involves leveraging Pegasystems as a platform of choice for implementing priority commercial mortgage loan origination system. It includes defining the workflows covering Loan Apply process, Processing and Assessing the application and automate offer and fulfilment.

Virtusa Open Banking Head - Australia - Implementations at NGMG, IMB and MyState

Open Banking in Australia is an initiative of the Australian Consumer & Competitive Commission (ACCC) to give consumers the option of sharing their personal information and financial data with accredited third parties, through the use of application programming interfaces (APIs).

The Open Banking initiative is governed by the Consumer Data Standards (CDS) and allows for innovation and competition by leveraging open data standards in the financial industry to begin with.

CBA - Head of Delivery (Quality/Digital Assurance)

I have led the Delivery of a 220 member team for Enterprise Services Testing at CBA for HCL Technologies. It involved governing and ensuring best-in-class delivery across all testing services that HCL was responsible for.

My team spanned across Sydney, Bangalore and Chennai locations in an onshore-offshore mode. I had responsibility for the P&L of the Testing portfolio responsible for

Revenue
Margin
Customer Success

I managed a P&L of 25 million USD at CBA.

A 360 degree career

I have a 360 degree career spanning

- Executive leadership of functions such as as leading a 220 member team for HCL at CBA

- Delivering transformation programs such as as FSI and HART/PCM/AM & AR/Financials Automation

- Sales having led few clients accounts for a period of time including accounts such as MUFG, ING Australia, ANZ Bank, NGMG, IMB and MyState Bank

MUFG/Link Group - Payables,Receivables and Expense Management Process Automation

Link Group was looking to automate their Accounts Payable, Accounts Receivable and Expense Management processes across Group Finance.

Business Objective:

The program objectives included

Easy document capture
Reduction of manual processes
Seamless approval workflow of AP, AR and EM
Frictionless onboarding of new clients

DXC - Development of Exceed Suite of Insurance Products

n the initial days of my career I had experience being involved in the development and implementation of EXCEED suite of products which is a proprietary Property and Casualty Insurance product of DXC (previously called CSC).

I developed an understanding of the Insurance domain across Property and Liability, Personal Insurance and Commercial Insurance.

The experience at DXC provided me a base in Product Management as a fresh MBA graduate while being involved in the development of the Policy Admin module of the Exceed Insurance product.

Westpac - Financial Systems Integration & Hierarchy, ADI, Reporting & Transformation (HART)

I led the Testing Tranformation Pillar of the two large transformation programs at Westpac. Financial Systems Integration involved integration of Financial systems for Wespac and St. george to provide a single source of truth. HART focussed on improved hierarchy for structured reporting, single GL entity for banking license and forecasting and reporting solution.

Wells Fargo and De Lage Landen - US Work Experience

I had a stint of 3 years in USA before moving to Australia in 2009. The experience in US provided a different perspective and challenge having moved from India. It broadened my horizon in terms of world view. Having worked for European clients before, US experience was an added arsenal in my portfolio.

Young Manager's Competition and Quest for Leadership Award by IMA, Indore

What differentiates me?

Calmness Under Pressure
Ability to connect the dot
Quiet confidence that allows me to deliver always.

SANTOSH KR.